Orders are processed and dispatched from Monday to Friday. Orders placed before 15:00 are normally dispatched the same day. Once we have dispatched your parcel, you will usually receive it within 2 working days. After dispatch, you will receive a tracking link by email. For heavy or oversized parcels, delivery may take 1 or 2 additional working days with the courier services.
If you have any questions about your order/shipment, you can always contact our customer service team at info@carpshop24.com.

Shipping costs

Belgium and the Netherlands

Free shipping from €75 and under 24 kg

From 24 kg, shipping costs are €4.99. An additional €4.99 is charged for every additional 24 kg.

Germany, France, Luxembourg.

Free shipping from €89 and under 20 kg

From 20 kg, shipping costs are €6.99. An additional €6.99 is charged for every additional 20 kg.

Bulgaria, Denmark, Hungary, Ireland, Italy, Austria, Poland, Portugal, Romania, Slovakia, Spain, Czech Republic, UK.

Free shipping from €100 and under 20 kg

From 20 kg, shipping costs are €9.99. An additional €9.99 is charged for every additional 20 kg.

Estonia, Finland, Greece, Croatia, Lithuania, Malta, Norway, Sweden, Switzerland

Shipping costs increase for every additional 20 kg. 

Cyprus, UAE

Shipping costs increase for every additional 10 kg. 

Minimum order value

To keep processing, packaging and shipping costs manageable, a minimum order value applies. The minimum order value depends on the delivery country.

 

Shipping costs do not count towards the minimum order value. The minimum is calculated based on the value of the products in your shopping cart.

Returns and Refund Policy

At Carpshop24, you have 60 days to change your mind. This means that, for any reason, you may return a product or your order within 60 days if it has NOT been used. If you are not satisfied with the product, it does not meet your expectations or you have changed your mind, no problem!  

The return shipping costs are at your own expense. You are free to choose which carrier you use. You can also obtain a return label from us for a fee. The cost of this return label depends on the product and the country from which you wish to return it. As a consumer, you are responsible for the risk of damage or loss during transport. We therefore recommend packaging the product securely and, if necessary, sending it by registered mail.

We will refund you once your return has been processed. We aim to process returns within 3 working days. How quickly the refund appears in your account depends on your payment method. It is often within three working days after the return has been processed.

Can I exchange my item?

Exchanges are possible and free of charge at our warehouse.

Unfortunately, this is not possible online. We will always refund the amount paid and, if you selected a digital invoice, we will cancel this invoice. Items can be exchanged in the event of an incorrect delivery. Please always contact our customer service first via info@carpshop24.com.

What should I do if I have received an incorrect product?

We aim to ensure this never happens! However, if it does, the easiest way is to email us at info@carpshop24.com. Please remember to include your order number, details of the incorrect item you received and the item you ordered.

How do I know that my return has arrived safely?

As soon as your parcel arrives with us, you will receive an email. This email contains further information about the handling of your return.

How do I return a product?

If you have received a damaged product or are not satisfied with your purchase, you can return it within 60 days.

Please ensure:

• The product is clean and presentable.
• The product is packed in a sturdy box with sufficient protection. This prevents damage during transport.
• The product is sent to us complete, including any accessories. Only then can we assess it properly.
• Provide your return with as much information as possible. This gives us more information about the problem.
• Please note, if you return a spinning reel or reel including fishing line, we cannot guarantee that the line will be returned with it. If the spool or reel is replaced, the line will not be transferred.

Do I have a cooling-off period after placing my order? If so, how long is it?

At Carpshop 24, you have a 60-day cooling-off period. This means that, for any reason, you may return a product or your order within 60 days. If the product does not suit you, does not meet your expectations, or you have changed your mind, no problem! When you return the product, you will receive the purchase amount in your account as soon as possible, but within 3 days. Of course, you may also choose another item for the same amount.

A number of conditions apply when returning your product within the cooling-off period.

Conditions:

• The 60-day cooling-off period starts one day after you receive the product.
• Products must be returned complete and in their original packaging.
• The returned items must be unused, clean and suitable for resale as new.
• DVDs, books, magazines and gift cards cannot be returned.
• Consumables such as bait, liquids and groundbait may only be returned if unopened.
• Unfortunately, you will have to pay the shipping costs for returning the items yourself.
• As a consumer, you bear the risk of damage or loss during transport. Therefore, pack the product well and keep your proof of postage until you have received a message from us.

What is the return address?

Carpshop24.com

Delften 23 unit 6, 2390 Malle, Belgium