Returns and Refunds Policy

Returns at Carpshop24

Not completely satisfied with your purchase? At Carpshop24, you have the statutory 14-day right of withdrawal as well as our additional voluntary return period of up to 60 days after receipt. Below, you can read the conditions that apply to each period.

1. Statutory right of withdrawal: the first 14 days

As a consumer, you have the right to withdraw from your online purchase without giving any reason. The withdrawal period is 14 days and starts on the day after you, or a third party appointed by you who is not the carrier, receives the product.

Before the end of this period, let us know by means of a clear statement that you wish to withdraw from the agreement. An email to info@carpshop24.com with your name, order number and the products you wish to return is sufficient. Then return the products within 14 days of your withdrawal notification at the latest.

During this statutory period, you may inspect and assess a product as you would be able to do in a shop. If you use the product beyond what is necessary to establish its nature, characteristics and functioning, any resulting reduction in value may be charged.

2. Voluntary return period: from day 15 up to and including day 60

After the statutory withdrawal period, we voluntarily offer an extended return option of up to 60 days after receipt. During this additional period, we accept products if they are unused, clean, complete, undamaged and suitable for resale. Where possible, return the product in its original and undamaged packaging.

For returns between day 15 and day 60, we will refund the purchase price of the product. The original shipping costs and return shipping costs are not refunded during this voluntary additional period. This extra return service does not affect your statutory rights or legal guarantee.

Exceptions and consumables

The statutory exceptions to the right of withdrawal remain applicable. The right of withdrawal does not apply, among other things, to products made to your specifications or clearly personalised, products that spoil quickly or have a limited shelf life, and sealed products that cannot be returned for health protection or hygiene reasons once the seal has been broken.

Within our voluntary return period from day 15 up to and including day 60, we do not accept opened or used consumables, including bait, groundbait and liquids.

Return costs

For a standard withdrawal or voluntary return, the direct return costs are borne by the customer. You may choose the carrier yourself. Pack the products carefully, preferably use a tracked shipment, and keep proof of postage until we have confirmed receipt.

Have you received an incorrect, damaged or defective product? Please contact us before returning it. If Carpshop24 is responsible, we will cover the necessary return costs.

Refunds

In the event of a statutory withdrawal, we will refund all payments received, including the costs of our cheapest standard delivery. Any additional costs for a more expensive delivery method will not be refunded. The refund will be made no later than 14 days after we have received your withdrawal notification. We may wait to issue the refund until we have received the products or until you provide proof that you have returned them, whichever occurs first.

When using our voluntary return period from day 15 up to and including day 60, we will refund only the purchase price of the accepted products. We normally process received returns within three working days. Depending on the selected payment method and bank, it may then take a few additional working days before the amount becomes visible.

We will use the same payment method for the refund as for the original order, unless expressly agreed otherwise. We do not charge any fees for the refund.

Exchanges

Direct online exchanges are not possible. You can return the product in accordance with this policy and then place a new order yourself. In the event of an incorrect delivery, we will work with you to find the fastest suitable solution.

Registering and sending a return

Please register your return in advance via info@carpshop24.com. State your name, order number and which products you are returning. For questions, you can also contact us on +32 53 89 55 29.

Send your return to:

Carpshop24.com
Delften 23, Unit 6
2390 Malle
Belgium

Make sure the product is complete, including all accessories, and use sturdy packaging with adequate protection. If you return a reel or multiplier reel with fishing line and the spool or reel needs to be replaced, we cannot guarantee that the existing fishing line will be transferred.

Incorrect or incomplete address and uncollected shipments

If a parcel is returned to us due to an incorrectly or incompletely provided address, or because it was not collected in time, the demonstrable costs of the original shipment, return shipment and any new shipment may be charged to the customer, insofar as legally permitted. In that case, we will contact you to arrange a new shipment or refund.