Refund policy

At Carpshop24.com, you have a 60-day cooling-off period. This means that, for any reason, you may return a product or your order within 60 days, provided it has NOT been used. If the product is not to your liking, does not meet your expectations, or you have changed your mind in the meantime, no problem!

The shipping costs for your return are at your own expense. You are free to choose which carrier you use for this. As a consumer, you are responsible for the risk of damage or loss during transport. We therefore recommend packing the product well and sending it by registered mail.

We will refund you once the return has been processed. We aim to process returns within 3 working days, and how quickly the refund appears in your account depends on the payment method you used. This is often within three working days after the return has been processed.

Can I exchange my item?

Exchanges are possible and free of charge in our store.

Unfortunately, this is not possible online. We will always refund the amount paid, and if a digital invoice was selected, we will cancel this invoice. Items will be exchanged if an incorrect delivery has occurred. Please always contact our customer service first at info@carpshop24.com

What should I do if I have received the wrong product?

This should never happen! If it does, the easiest way is to email us at info@carpshop24.com. Please remember to include your order number and further explanation of the incorrect item you received and the item you ordered.

How do I know my return has arrived safely?

As soon as your parcel has arrived with us, you will receive an email. This email will contain further information about the handling of your return.

How should I return a product?

If you have a broken product or are not satisfied with your purchase, you can return it within 60 days.

Please make sure:

• The product is clean and presentable.
• The product is packed in a sturdy box with sufficient protection. This prevents damage during transport.
• The product is sent back to us complete, including any accessories. Only then can we assess it properly.
• You include as much information as possible with your return. This gives us more information about the issue.
• Please note: if you return a reel or reel with fishing line, we cannot guarantee that this line will be returned with it. If the spool or reel is replaced, the line will not be transferred.

Do I have a cooling-off period after my order? If so, how long is it?

At Carpshop24.com, you have a 60-day cooling-off period. This means that, for any reason, you may return a product or your order within 60 days. If the product is not to your liking, does not meet your expectations, or you have changed your mind in the meantime, no problem! When you return the product, you will receive the purchase amount back into your account as soon as possible, but within 3 days. Of course, you may also choose to select another item for the same amount.

A number of conditions apply when returning your product within the cooling-off period.

Conditions:

• The 60-day cooling-off period starts one day after you have received the product at home.
• Products must be returned complete and in their original packaging.
• Returned items must be unused, clean, and suitable for resale as new.
  
• Consumables such as bait, liquids, and groundbait may only be returned if unopened
• Unfortunately, you will have to pay the shipping costs for returning the items yourself
• As a consumer, you are responsible for the risk of damage or loss during transport. Therefore, pack the product well and keep your proof of postage until you have received a message from us.

Cancellation after return due to incorrect address

If the customer provides an incorrect or incomplete address when placing the order, preventing delivery and causing the parcel to be returned, the shipping costs incurred and any return costs will be charged to the customer. In the event of cancellation after return, only the value of the ordered products will be refunded, minus the shipping and return costs incurred. The initial shipping costs will not be refunded in this case.