Privacy Policy Carpshop24.com

1. Data controller

Carpshop24.com is ultimately responsible for the processing of the personal data we collect. We collect personal data when you use Carpshop24.com, register with Carpshop24.com or visit our website.

2. Data processing

Carpshop24.com collects and processes information relating to consumers and visitors to this website. The data we collect depends on the service you use.

2.1 Data you provide to us

You provide us with personal data when you:
- place an order in our webshop;
- share data with us in another way, directly or indirectly.

This data consists of:
- personal information: name, email address, postal address, date of birth, telephone number,...
- payment information: billing details.

2.2 Data we collect when you use the Carpshop24.com payment method

When you use our payment method, we may collect the following information from you:

- order information, such as product names;
- historical information, such as order history;
- IP address;
- device IDs and other device information, such as browser and operating system;
- source of data collection, such as web browser, mobile browser, application;
- geographical information.

Every visit to the Carpshop24.com environment is automatically recorded. In doing so, we collect the following information (hereinafter referred to as “other information”):

- date and time of your visit to the Carpshop24.com website;
- website from which you enter the Carpshop24.com environment;

We use cookies for this purpose.
The information you share with us, as well as information about your order and your financial information, is necessary to offer the Carpshop 24 payment method. The remaining information is required for other purposes, which are explained below.

4. Purposes of data use

Carpshop24 processes personal data for the purposes specified below.
You can also see how long we retain certain data.

5. Data processing outside the EU

Carpshop24.com does not normally process (or send) personal data outside the EU. In situations where this is necessary, Carpshop24.com ensures that appropriate measures are taken to guarantee the same level of privacy as within the EU. An example of these measures is additional contractual agreements regarding confidentiality and the applicability of European legislation.

6. What rights do you have?

Access: you have the right to access the personal data that Carpshop24.com holds about you.

Correction: we ensure that the data Carpshop24.com holds about you is accurate and up to date. You can ask us to amend or delete information if something in your data is incorrect.

Deletion: you have the right to request the deletion of your data. We are not always able to delete your data immediately due to legal retention periods or the performance of the payment agreement.

Objection: you have the right to object to the processing of your personal data if you believe this is being done incorrectly or unjustifiably. You can do this by sending an email to info@Carpshop24.com

Withdrawing consent: when we process personal data based on your consent, such as for the newsletter, you have the right to withdraw your consent at any time. You can do this via our website, at the bottom of the newsletter or by sending an email to info@Carpshop24.com

Data portability: if your personal data is processed automatically for the performance of an agreement, you have the right to request a readable format for transfer to another party.

Complaints: you can submit a data protection complaint via info@Carpshop24.com.

7. Who do we share your data with?

Carpshop 24 uses professional service providers that support Carpshop 24 with, among other things, sending payment statements and offers. Questions about these professional service providers and how they process data can be sent to Carpshop 24 via info@Carpshop24.com.

Furthermore, data may be shared with authorities if this is legally required. However, we only do this if it is demonstrated that there is such an obligation. When we share your data with third parties who, for example, handle invoicing for us, we take all legal, technical and organisational measures to ensure that your data is carefully secured when transferred to these parties.

Carpshop 24 does not sell personal data to third parties. In addition, we do not send your data to third parties for direct marketing, distance selling or market research, unless you have given your consent.

8. How does Carpshop 24 protect your data?

Carpshop 24 takes appropriate technical and organisational measures to protect your data against unauthorised access, transfer, destruction or other unauthorised processing. Security measures include firewalls, encryption, the use of secure IT environments, access control, training for staff who work with your data and the careful selection of third parties that process personal data on our behalf. In addition, access to your information is limited to Carpshop 24 staff who need your data to perform their duties.

9. Other websites

Our website may link to other websites. Carpshop 24 is not responsible for the privacy statements or content of these websites. We recommend reading the privacy statements and terms and conditions of these websites before using them.

10. Use of cookies and similar tracking technologies

Cookies are small files that are temporarily stored in users' browser cache when a website is visited. Our website uses cookies to collect statistical data about the use of our website and to make our website more user-friendly. If you do not want cookies on your computer, you can block their use through your browser settings. Please note that some website features only work if you allow cookies.

You can also delete cookies from your browser history. By deleting cookies regularly, you can change the user profile that has been built up from them. However, deleting cookies does not stop data collection; it only deletes the profile based on previous browsing history.

11. Changes to the Privacy Statement

Carpshop 24 continuously makes improvements to its website and payment methods. For this reason, Carpshop 24 reserves the right to amend its Privacy Statement by posting the changes on its website. Changes may also be made due to amendments to the General Data Protection Regulation, other legislation or related case law. We recommend checking the content of the Privacy Statement regularly.

12. Questions about data protection

Upon request, you can access your personal data and have it amended or deleted. Carpshop 24 has two data protection officers who work every day to protect your data. Do you have questions about the Privacy Statement or the protection of personal data within Carpshop 24? Please contact info@Carpshop24.com